Refund Policy
Last updated: 15 July 2026
This Refund Policy explains when and how refunds are issued for services and digital products provided by Corx Studios (“we,” “us,” “our”). By purchasing from us or engaging our services, you (“the client”) agree to this policy. This policy should be read together with our Terms and Conditions.
1. Nature of our services
Corx Studios provides custom professional services (including website design and development, SEO, Google and Meta advertising management, and related digital marketing services) and digital products. Because our services involve bespoke work, planning, and time committed specifically to each client, our refund terms differ from those of a standard physical-goods retailer.
2. Deposits
A deposit is required to begin most projects. The deposit reserves your project slot and covers our initial planning, discovery, research, and resource allocation.
- Before any work has begun: if you cancel within 48 hours of paying your deposit and before we have started work, you are entitled to a full refund of the deposit less any third-party fees already incurred (for example, payment-processing fees or domain/hosting purchases).
- Once work has begun: deposits are non-refundable, as the work they cover (planning, discovery, and initial production) has already been carried out.
3. Custom service work (websites, SEO, ads, retainers)
- Fees for work that has already been completed and delivered are non-refundable.
- For milestone-based projects, completed and approved milestones are non-refundable. If a project is cancelled part-way through, you are billed for all work completed up to the cancellation date, and any balance already paid that exceeds that amount is refunded to you.
- Monthly retainers and management fees (SEO, ads, social) cover work performed during that month. The current month’s fee is non-refundable once the month has begun, as the work is delivered on an ongoing basis. See our Cancellation Policy for how to stop a recurring retainer.
- We do not guarantee specific rankings, ad results, lead volumes, or revenue. A refund will not be issued on the basis that results did not meet an expectation, provided the agreed scope of work was carried out.
4. Digital products (downloads, templates, and Etsy items)
Because digital products are delivered instantly and cannot be returned, all sales of digital products are final and non-refundable once the item has been accessed or downloaded, except where the product is faulty, materially not as described, or was not delivered. If you experience a problem with a digital product, contact us and we will repair, replace, or refund it as appropriate.
5. Faulty or non-delivered work
If we fail to deliver a service or product that you have paid for, or the deliverable is materially defective and we are unable to remedy it within a reasonable time, you are entitled to a refund for that portion of the work. Nothing in this policy limits any rights you have under applicable consumer-protection law.
6. How to request a refund
Email your request to toseef@corxstudios.com with your order or invoice number and the reason for the request. We aim to acknowledge every refund request within 2 business days and to resolve it within 14 business days. Approved refunds are returned to the original payment method.
7. Chargebacks
If you have a concern about a payment, please contact us first so we can resolve it directly. Initiating a chargeback without contacting us may delay resolution and may result in suspension of active work while the dispute is reviewed.
8. How to contact us
Corx Studios
Email: toseef@corxstudios.com