Cancellation Policy

Last updated 15 July 2026

This Cancellation Policy explains how a client or Corx Studios (“we,” “us,” “our”) may cancel a project or an ongoing service, and what happens when they do. It should be read together with our Terms and Conditions and our Refund Policy.

1. How to cancel

All cancellations must be made in writing by emailing toseef@corxstudios.com from the email address associated with your account or project. A cancellation is effective from the date we receive your written notice.

2. Cancelling a one-off project (website builds and fixed-scope work)

You may cancel a project at any time in writing.
If you cancel before work has begun, the refund terms in our Refund Policy (Section 2) apply.
If you cancel after work has begun, you are billed for all work completed up to the cancellation date. Any deposit or payment already made is applied against that amount. Amounts paid in excess of work completed are refunded; if the work completed exceeds amounts paid, the balance is invoiced and payable.
On cancellation, you receive a handover of all completed, paid-for deliverables. Work that has not been paid for remains the property of Corx Studios until settled.

3. Cancelling a recurring service (SEO, ads, social, and retainers)

Recurring services renew monthly unless cancelled.
To stop a recurring service, email us at least 7 days before your next billing date. This gives us time to stop the renewal and wind down the work cleanly.
The current billing period is not refunded (see Refund Policy, Section 3). Work continues, and access is maintained, until the end of the period already paid for.
After cancellation, we provide a reasonable handover of accounts, assets, and access that belong to you.

4. Cancellation by Corx Studios

We may cancel or suspend a project or service if:

invoices remain unpaid after a reasonable reminder period;
the client repeatedly fails to provide materials, approvals, or access needed for us to do the work;
the working relationship becomes abusive or untenable; or
continuing would require us to act unlawfully or against our policies.

Where we cancel, we bill only for work completed up to that date and refund any balance paid in excess of it, in line with our Refund Policy.

5. Delivery timelines

Estimated delivery timelines are provided in each individual project proposal or agreement before work begins, as they vary by scope. As a general guide:

Website builds: typically 2 to 6 weeks from receipt of all required client materials, depending on size and complexity.
SEO and advertising management: ongoing monthly services, with the first setup and launch typically completed within the first 2 weeks.
Digital products: delivered instantly on purchase via download.

Timelines depend on the client supplying required content, assets, and approvals promptly. Delays in providing these will extend delivery accordingly. We will always communicate any change to an agreed timeline in advance.

6. How to contact us

Corx Studios
Email: toseef@corxstudios.com

Cancellation Policy